The building and grounds are lovely. The apartments themselves are nice. My poor experience starts with the lack of basic things that should come with renting. Things such as heat and air conditioning, plumbing issues that are unresolved, lack of water...hot or cold at times, not being able to get in the building because key fobs don't work, changing my mailbox key without my knowledge, and gates to the parking lot that don't operate correctly. I don't understand why these things are a constant problem. I feel bad for your maintenance people. How can they possibly keep up? It seems that you are trying but when you can't get a return phone call or update, it makes me feel like nobody cares. I think that we should get breaks on rent when you are months without A/C or interruptions of heat, power, apartment access, and water. It would show some sympathy. I hear the same thing from every resident in the halls or elevators. This place has such potential but money needs to be put into it as necessary. Not being able to provide basic human needs to tenants is a violation of our contracts.