Our experience hasn’t been horrible, but we’ve encountered a few things that have taken away from our experience. Although we enjoy the property overall, the dumpster/compactor at the entrance of the complex is an eyesore as the doors are often open showing the spillage of trash and there is often trash placed around the dumpster (we assume by the tenants). This gives the appearance of an unkempt and not very well kept complex and again it’s at the entrance of the complex. We would really like that to be maintained to improve the appearance of what is considered “luxury living.”
We had to majorly clean our front door as it was marred, scratched and just dirty. When asked about the door, the leasing agent said they could “wipe it down,” but outside of that nothing could be done. Turns out it wasn’t even wiped down and we had to do it. Turns out that was all that was needed, but when moving into a new apartment, we had the expectation that care and concern would be taken to ensure the readiness of the apartment for new tenants. The same happened when discussing the air ducts because they were FILTHY. We asked the maintenance team to clean the ducts (they had to come out 5 times because of the AC not working properly...another issue) and were told they had to ask the supervisor if they could do this. Needless to say, it also was not done. Oh and we are still waiting for them to come finish repairing the AC unit. We were told two days ago they would be back yesterday to “accurately fix the unit,” but as of today, we still haven’t had anyone come back by.
We rented here because we loved the location and layout of the apartment and while we are not grossly dissatisfied, we have been disappointed at a few parts of this process from beginning until now.