My leasing agent who assisted me was phenomenal. I did have several issues trying to reserve my unit in the beginning, however it should be noted that it was right before Christmas, so I believe it's reasonable to believe the holidays made things a little crazy. My Lost unit is very nice, but when I arrived on move-in day it was very dirty. At first glance it looked okay, but I quickly discovered carpet stains, dust everywhere, dirty windows, uninstalled shelves, and only a half cleaned Dishwasher. I was of course very disappointed, but after communication with the front office, I've been told that my cleanliness issues with the unit will be resolved today, which I have high hopes for. So far my experience has been decent, I'm thrilled to come home from work today to clean floors and windows. I rated three because My unit was supposed to be ready 2 weeks before my actual move in date, but if the property management team takes care of everything they said, then I'd offer another star.