I think it's time to hire 24-hr security. My wife just had to watch from the apartment window as someone broke into her car. 911 was not answering the phone, and there was no one around. We've had guests have their cars broken into also. Gunshots, violent arguments in the parking garage in the middle of the night... This place is scary and dangerous, and we very much look forward to leaving this neighborhood once her medical school exams are over.
The staff is very nice, but unfortunaley that's the only category where I can say anything good about this place.