In the past couple of years we had automatic payments on our account and made sure we paid in full every month. We just received a letter putting us on noticed about being a delinquent for our water bill. After investigating, I discovered our automatic payments are still making payments on time, however, Dunfield failed to take out the correct amount. So since it was the landlord system’s failure, why send such a threatening letter rather a simple letter stating we still have a balance? This is such a disappointment. If a simple letter was sent, I would’ve happily sent over another payment. Now we will have to reconsider staying at this location. We’ve been here for years, so treating your long term residents in this manner is unacceptable.