I am not going to lie. I was not impressed with the service I received. The major issue is the lack of reliability from the service desk people. There are multiple occasions where they said they would complete a task and they just dont do it. If you need something done, you have pester them constantly before it gets done. Not only that, they will tell you that they will follow up with you but they NEVER do. It is unbelievable how confident they sound that they can address a particular matter just for you to find out that they have not done it. I had to call at least 10 times in the span of 1 week just to get my lease date moved. I wouldn't mind if they couldn't move it, but I do mind if they tell me that is has been moved when it hasn't. If I did not follow up constantly, I would be trying to move in to an appartment that was not mine due to misinformation. I would not spend my time writing this if I did not think they can improve from this feedback. It took a lot of patience to remain calm during this leasing process. I understand that this pandemic changes things, but the poor communication was extremely unprofessional to say the least. There was even a time I called 4 times with my cellphone and I received no answer, but I had my mother call from her cell and it was picked on the first ring. I did not want to believe they were dodging my calls but that is what it looks like. I had a very bad experience and I hope to never have to deal with similar issues again. Other than that, the appartment looks beautiful and was clean. The gym and pool looked good too. The place is boarder line perfect. My only issue is with the service desk who answers the phone. They need to either explain to the customer that the request cannot be completed (which is perfectly fine!) Or actually DO what they said they will do.