Elevator broken twice in one week. Garbage pile up, no day time security as told. Noisy neighbors upstairs. Dog poop doesn’t get cleaned up by pet owners.
I regret moving here. Homeless people right outside the gate property. Loud train at my front door. Elevator broken. Leasing Manager Ms Pham is rude!! Even when she smiles and acts apologetic you don’t get the sense that she means it or cares. Most people that have lived here say they will not be renewing their lease. All the reviews are correct! Worst place to live.
Everything here takes forever to get done or fixed. And after 9 months, water is still being shut off to fix the same emergency leaks. And not being careful to read work orders and coming into my home without authorization twice. Not a fan of the manager. Also, manager tells people not to do something due to the rules yet he can break rules. Double standards. Only nice and competent person here is Asia. People are loud here and there is always people doing odd things on the 5th floor parking lot. People are dirty and don't pick up their own trash. The pool is not heated like they promised before we signed the lease. They keep saying it's broken but don't do anything about it. So many things promised and hardly anything has come from it.
Noisy from upstairs, airplanes and neighbors. Have to pay for expensive water and sewerage. Poorly managed. Hope we can move out soon. The rent advertising is misleading.
Poor management and very rude manager. Asia is the only one that is competent. Fix things in a timely manner! Cleaner place also, people are disgusting and don't even care about their living areas.
Reply from Fountain Plaza
My vehicle was stolen from inside the parking garage. It took over a month of battling with the leasing office to release the security footage to the police
Horrible! I can’t wait to move from this place! Not safe at all and no place to raise a family. I can’t wait until my contract expires!!! There needs to be major changes to the security at this place ASAP!
Upstairs neighbors are extremely loud after hours. Called security multiple times. Informed fromt desk multiple times. Is anything being done about it? No
Finding the master key in the lock from the leasing office after servicing my apartment was inexcusable, lack of responsibility is something I have seen since new ownership, integrity has declined.
I recently organized a trivia night with my badminton club that was a big hit, so planning events with limited resources is something I enjoy. As a resident assistant, I would organize activities that encourage residents to connect on a deeper level, like poetry slams
I don't even know where to begin... My bike was stolen from the gated garage after receiving an email from the office that it was a violation of contract to have your bike on the balcony. So I moved it and it got stolen the next day. All of the appliances have broke since moving in. Don't be shocked to see dumpster diving homeless people as you leave the garage. Our mailboxes have been broken into numerous times, and the security guards do lovely jobs sitting on their phones all night.
Reply from Fountain Plaza
Hallways not well maintained, dirty, run down. No A/C in bedroom and no windows that can be opened at night for air. A/C in living room is very weak so does not cool entire apartment. Expected more for the price.
I believe it is really ridiculous how the mail room is open until 6 pm only and even worst when there is only 1 key provided for the entire apartment. This situation is almost unheard of, as inconvenient as it is.
This community looks pretty amazing around the pool area but doesn't have any amenities as such. Cleanliness is very poor here. Trash management here is pretty old school. This community doesn't have much natural light apart from the apts which are on top floors.
Loved it here at first when Matt was the manager. It’s a great location near a park but a lot of homeless. Now management is terrible. Nothing gets fixed and cars get broken into all the time since they stopped security during holiday. There’s still broken glass on the top floor that hasn’t been cleaned for two weeks. We won’t be staying here when our lease is up.
This is an old community with slightly new look. This community lacks big time in terms of amenities. In terms of cleaning, there is a huge room for improvement.
Poor cleaning practices in building 6. Halls need to be swept and mopped on a semi-regular basis; at least every 2 weeks. Emails sent from the apartment manager are extremely passive aggressive and border on whining. Residents are not children. We are paying customers. If there are isolated cases to address - address them individually. Stop with the angry emails. It makes those of us who are not doing anything wrong just want to leave. With the emails, one would think that levels of excellence w
Elevators are always breaking down and they don’t get fixed properly. Dog poop everywhere, I can’t let my daughter play in grass because it’s reserved for dogs to pee and poop.
I love living here. But there is some issues with the management and the maintenance staff not following through to get stuff done. The location is awesome.
I wish I could give a 5 star rating but I can't. Just too many things that are unsettling to me. 1. Garbage left in hallways by Residents, I suppose I thought I would be living with with neighbors that respected their community, which is home. Smelly dirty hallways. 2. Was told by leasing Dept that this summer there would be a BBQ area. Not so. 3. On several occasions I've had a opossum come into my open patio eat all flowers and knock over my pots and scatter dirt every where. 4. The odor of Marijauna from neighbors is offensive. So I must keep window, and slider closed most of the time, 5. Beautiful large clay pots, but no flowers or greenery in them 6. Elevator inoperable for more than five weeks is the last straw. Makes it very difficult for me as a handicap individual. Last but not least, a very unfortunate incident between a management member and I.
We just moved in and the apartment needs a lot of work. The kitchen sink is clogged. The flooring is chipped. Before we moved in we were told a new stove will be installed. Unfortunately when we got here the stove was burned all over the place. There is no light in the light fixture in our room. So thats a little weird. All in all very average experience here.
There are too many homeless camps behind the complex. Also, there could be a policy to clean carpeting once a year for residents who renew the lease.
Good but their is a ton of homeless in the area that causes tons of car break ins and theft. Homeless people scream and make fores very close by.
Nice community to stay in with prompt maintenance service. Helpful leasing staff with a clean swimming pool and hot tub.. the gym is fully equipped and also has a cool pool table to hang out with friends
Improve organization on getting all materials for move in prior to moving in. For example not having key fobs for entering garage working or having the appliances working in apartment.