This is my 2nd yr at this location and though I still love it I can definitely tell the difference in treatment. The property overall is great, has everything you could need & is close to shopping so you don't have to travel.
The employee turnover creates a problem because if the person you were speaking with doesn't notate anything your requests can go unanswered. Sending emails will typically go unanswered because there is no sorting system to their inbox.
We are at full capacity and I have no idea how many maintenance people actually work here. Requests seem to be answered in order of importance, then by newest resident. Last year most things were fulfilled within 3 days. Right now some requests will be ignored for over 1 week; though we did just get communication that suspended non-emergency requests due to Covid.
They did just agree to start accepting payments from Flex. They do try to engage with us as residents, which I hear is not something other places do at all.