The process was great. We got a tour of 3 different versions of 1 bedroom apartments got to see actual available units and a model so we could visualize what would fit. We couldn't get the application to work on our phone so we came in and got immediate help from staff. We had a couple questions during the application process and we got quick accurate answers. Our lease had a mistake, something I didn't understand and something we wanted changed. All of this was taken care of within a few hours. There was no wait to get our keys when we came to get them. When I request Find immediately so I could use the pool office staff didn't have them (maintenance cares for this) but I was given their FOB for the pool. Above and beyond, I could have waited another day to swim. Neighbors have been friendly. Sidewalks are shoveled. Hallways clean. It's been a good experience so far.