I have llived here for a number of years. I have never had any problems that have not been solved expeditiously, and effectively. Everyone has always been very courteous and willing to assist in whatever the situation has been. I was able to keep my mother (who has alzheimer's ) as long as possible until she started falling down and could no longer be left alone. She was not a runner and always felt safe in her bedroom while I was at work. It made her very happy.