Maintenance needs to be more qualified, motivated and have adequate certifications. Units should be updated adequately as advertised, as some are in terrible condition/ only contain half the updated features found in other units. When addressing some of these issues, certain members of the office staff only address how you could have done better in any problems you bring to them, rather than taking responsibility. Also, the amenities are absolutely ridiculous at this point. We haven’t had pool chairs for an entire summer at this point, as they’ve always been “arriving next week” since early June.