1) The gym has been closed, which we understand is a somerville policy. However, no rent or value has been returned to residents since we now have to pay for gyms in the area.
2) There are simply not enough elevators. The issues arise when one elevator is booked or under service, which happens several times a week at this stage.
3) The front desk staff is allover the place. Sometimes they are extremely helpful and polite, while other times they are grumpy and have difficulty with the simplest tasks. The most frustrating experience is trying to have a guest come to the building. The online portal simply does not work. Calling the front desk never seems to do anything, as the concierge will just call us when the guest arrives? The easiest solution now is to take the elevator down and bring them back up. It's frustrating to have such a simple thing be so tedious, where any attempt to involve the concierge makes the process even worse.