The front office is extremely incompetent. I've had numerous issues from the moment I began living here last year. On multiple occasions, I've had someone at the office tell me one thing only for it to not be true. In 2019, I paid for a parking pass and had confirmed with the office that everything was good for it. When I arrived one week later to pick it up they didn't have one for me. More recently we had an issue with one of our roommate's being placed in our apartment. I had to literally call 7 times on his behalf to confirm that he was living with us. Of those, 3 times we were told that there were issues, while the other 4 times (in between the 3 times) we were told that everything is fine with his lease and he will be leaving with us. Additionally, I recently had spoken to Tracy Anders on the phone and I was absolutely appalled at how rude and unprofessional she was. Overall, this office really needs to get its act together because it is completely unacceptable.