The staff is great and the grounds are taken care of. The unit I moved into is ok. The floors are scratched up and the carpet needs to be replaced. You can see the pathways and where furniture was. Its an open floor plan and the floor is disappointing to look at. I was disappointed in the attempt to clean them AFTER I had moved in. It took 10 minutes and no difference. The office said they wouldn't charge me a fee when I moved out but I would love clean carpets while living here! I think Novi could improve by making sure apartments are 100% ready for a tenant. They need to do a WAY more thorough cleaning. I have some water damaged baseboards from the previous tenant, a missing drawer in my refrigerator, and the drains in the shower and sink were clogged with hair and junk. I shouldn't have to clean up after other people when I move in. I also wouldn't mind my floors being repaired. The description of luxury apartments I would think they wouldn't fall so short of the bare minimum.