Apartment quality is no where near as nice as the tour that we went on. Things break, really old appliances, poor paint jobs, overall dirty feeling. Area is a bit sketchy as well - we got an alarm system to play it safe. Security could be much better. Also constant pressure to renew lease is a bit much. Amenities aren't open because of COVID, which I think should result in a discounted rent since they are not paying for electric, cleaning, etc. for those areas. Lastly, people should really pick up after their dogs.
Rent cost is good (but utilities are kind of pricey), maintenance responds quickly, and customer service is solid (minus the misleading of the quality of the apartments).
Overall, the bad significantly outweighs the good, and I will not renew my lease or consider living here again.