I had an accident where I totaled my car & was hospitalized, my car is in the impound & so are my keys. I had no way of getting a key to anyone to be able to go over to the apartment & get stuff for me r my grandson. I called & asked Beatrice if I could send someone over to the office to get a key so they could get my stuff, she was so sweet & said absolutely all they had to do was bring their ID & leave it at the office & pick up a key, when they bring the key back they’ll get their ID. I greatly appreciate her doing that for me, it really meant a lot. Not only sid do that, she was very concerned about my well-being. I love the staff at Palmetto Trace.