I think the office staff could be more attentive. I had an appointed time yesterday to pay rent and renew my lease. Instead, Joy came to the door with only a pail and had me drop my rent check in there. When I mentioned I wanted to renew my lease before June 7th, I was told to go home and send an email, and they would send me a form to complete. I still don't have the form, but if you know I'm renewing, why the email, form, etc.??