Office staff is very helpful. I have been a resident for about five years and the office staff has greatly improved. The maintenance staff under Altonia was horrendous. One of the technicians took a full day to get my air conditioner working. He first tried to tell me it as working fine, because it was in the 60's outside. I said the thermostat is reading 75, there is a problem. When he thought he had it fixed I turned on the heat, then the air conditioner did not work. He was upset that I had the temerity to check it to see if it was working, Not to give away the ending, but it was not fixed. Those were common problems. I do not blame the technician, I blamed the person who hired him.