The younger staff and maintenance staff are nice and has helpful as can be. The on-site management is horrible. I have had several issues and wouldn’t recommend living here. Even having problems of them not having my paperwork on file and then the next month they tried to charge me double.
I haven't had internet for over a week. I called multiple times to try to have the problem resolved. Both north pointe and the company to resolve the issue, but I never got a follow up or a call back.
Poor management, maintenance orders take months to get done. Even though packages are delivered they will say there's nothing in the back. :)
Reply from NorthPointe
I cannot wait for my lease To be up. I will not be resigning. Roommate match was terrible and the model that they show you is nothing like what the apartment is like
I've had pest control problems, you have taken weeks to get around to fulfilling service requests, and even when you do you don't do a great job.
To be honest northpoint sucks. Management team sucks, apartments are over priced and outdated. Maintence team needs help, and the bus driver is dangerous
My apartment complex does not resolve reported issues. Our pool and hammock area is beautiful but I do not have further positive feedback. :)
Our apartment was all broken. We have not recieved any help. The free things are dirty and not as well kept as we were told they would be. Our apartment was dirty when we moved in. We have cockroaches. Nobody will help us fix anything.
Management made me feel trapped in a place which didn't care about who I was or any of my concerns. No solutions are given other than to pay more nonsense money for a broken down apartment.
The location is great. It's across the street from major stores and the mall, so if you don't have a car, then walking isn't a problem. There are shuttles that take you to and from school, but they break down too often so you can't rely on those. Management is always changing and they don't necessarily care about the people who live here. They're more concerned with themselves than with showing compassion. The people up front are okay. At least they know how bad management can be--although sometimes they are a bit rude, but that could be a day they're having. NP isn't good at updating its residents either. I once had someone come into my apartment and leave a bunch of furniture without knowing. When I called they acted like it was my problem. Overall, it's cheap, but I often wonder if it's worth the hassle to stay here.
So far, I've gotten a bae experience from this place and one thing is that it took so long for them to check out our dryer. If I could I would rate it a zero.
This place is awful and I will warn anyone who will listen to never live here for the rest of my days. If zero stars were possible I would score it so.
Reply from NorthPointe
Terrible, staff is rude, apartment was not move in ready, got screwed over by being told one thing by someone and then not following through
Reply from NorthPointe
Management has been pretty bad overall. Everything always seems to be broken. The shuttles are unreliable and the free printing that was promised before we moved in isn't even available. Managers never even seem to be available so I wonder how much they even work because when ever I come in to discuss something they are not there.
It's god awful to be honest I don't feel like I live here. The advertising is scammy, the NP isn't BBB certified for a reason. They really need to get a handle on renovating all of the property and take residents telling them about health and safety issues seriously.
The transportation is not very reliable. There should be more than two scheduled shuttles and each shuttle should have a larger capacity. The maintenance also takes too long to fix a problem. And the front office is sometimes too unprofessional and loses rent payments.
Random people appearing in the apartment complex, and security not doing their job. Cars being vandalized because the gate is ALWAYS broken. Maintenance takes forever to report to a call because management is very organized.
I've had a lot of problems with north pointe and I'm not happy. I think you should take care of our concerns more than remodeling the appartment complex.
Worst place to live ever. Wish there was negative stars. They lose your mail and packages, get mad at you for being in the wrong room when they actually assigned it to you (how else did I get a key to enter). Amenities are nice but never maintained (cold hot tub, gross bbqs, no snacks or water).
I’ve had too many bad experiences and no help from the people at the office. I made sure to write a poor review on Yelp and have seen other poor reviews on Yelp in the past and it’s like nothing at NP has changed. So sad.
The apartment was in bad shape when given to us, and maintenance was slow and hard to deal with especially when we had mold in the walls and broken Ac
super disappointed with how this facility has dropped over the course of my two years here. not gonna renew again, you don’t deserve the money & aren’t worth the loyalty. too bad i had some good friends here, they were lucky enough to leave before i could.
I have not liked living here. There are cockroaches and no one has come to fix the problem. It took over a month to get someone to fix our dryer and many of the appliances don’t work.
Living here is pretty dope, the electricity is OK. The people living here are pretty cool. The bus shuttle is key here because it's a ride to campus.
Management does not seem to care and my apartment did not seem as if was cleaned before I moved in. Great amenities though including a gym, pool and hot tub, and basketball courts.