Although I like my apartment as such, the info session before leasing was half hearted. It was more of me asking the questions and the leasing office just had the basic infos to give me. I have seen around other leasing offices, which were more welcoming, infact much more welcoming, where they showed me the amenities too, and their community USP. That lacked here during leasing.
A cold behavior is not appreciated anywhere..also, as mentioned on your site for in person lease, I wasnt informed of that option, and was told that everything is online. I agree, but then you should remove that from your site too.
Also please mention that the tours will be self guided and there wont be any proactive infos by the leasing staff.
So, that was my experience. Hope it resolves.