Great overall, but small details can be frustrating not quite living up to the "luxury" tagline. * Frequently easy to smell what the neighbors are cooking - which so far has been quite good-smelling, so not really a complaint, but... * Inability to program thermostat, and thermostat being on the heating/cooling unit leaves room for improvement. * Entrance door is starting to sag, making it require slamming to properly latch, and pulling up to get the key to work. * Sole opening window requires majority of shade to be lifted to be opened. Privacy implications. On the flip side, there are plenty of things worthy of commendation: * The piano room is amazing. It would be great to know the details of how sound-proofed that room is: If it is possible to play without bothering those living in the upper floors at any hour of the night it would turn an already excellent amenity into a perfect one. * The elevator situation is much improved. Thank you :-) * The layout of the apartment is incredibly functional and well-planned, enabling a proper kitchen without sacrificing significant living space. * Loving the location. The absolute best part about living in the Eugene: The staff at the front desk, in the office, (in the leasing office) and all around are amazing, wonderful people.

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LOVE the amenities & the staff is very friendly. My only complaint is that sometimes there is only one person manning the front desk so a long line builds up and you have to wait a while to pick up packages. Also, the elevator for the higher level floors is so slow and packed because anyone who wants to go to the roof has to use it.

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I haven't been here long but I've really enjoyed how quick mgmt gets back, and how nice the residents are! Front desk has been nothing but helpful, and I look forward to living here a long time.

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Friendly staff, nice living environment, and high quality kitchen equipments. The only thing I can complain is the building instruction next to the neighborhood.

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It’s been very welcoming and inclusive. Everyone is very friendly and the concierge go above and beyond. Everywhere is clean and well kept. We love the place

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Staff and amenities are great. Quiet living other than the construction going on but the walls and windows are pretty thick. Near the high line and penn station but neighborhood is still being developed.

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Great setting with amazing activities and options. Looking forward to staying here! Form the gym to basketball court to rooftop and classes there is a lot to experience and never the same all contained in this community

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Enjoy the effort that goes into planning apartment community events. The New Years Eve event was well-organized. Unfortunately I cannot attend many of the weekday events because of work. Something that would increase my attendance is later events.

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been great living in Manhattan and at the Eugene, The gym and basketball court are nice features, Living within easy walking distance to Penn Station is another great feature.

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Everything has been pretty good overall. The only negatives are the noise levels coming from the construction all day and the ventilation system in the apartments does not make any sense.

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Amazing amenities and surprisingly not that crowded considering the amount of residents. Would love to know why the main entrance still looks like a construction site even though it was completed over a year ago.

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amenity was great, doorman was polite, but the noise was annoying from time to time, the time was too early. In all the maintenance is good.

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Overall the experience has been great - love the building, events, management, and staff (especially Liam & the front desk peeps!) Only complaint I have is the smoking.

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Great amenties and very quick turnaround on maintenance issues. Front desk is also very responsive and friendly. Building still has teething problems but hopefully they'll be resolved in due course

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After a little more than two months living at The Eugene In Manhattan, I am settled in, comfortable and extremely happy with my overall experience. The management and staff are always nice, polite, very professional and always ready to help. Thank you to everyone for making my move into the Eugene so seemless and easy.

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I was hoping that the deck on top can be opened for everyone, or request a certain fee other than the amentenies fee. As a person who intend to have a view but may not like to go to the gym, it can be a option for people like me.

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Nice appliances and amenities. Great interior design. There are sometimes that no one would be present at front desk (getting package for residents) which shall be addressed.

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I love and appreciate the diverse community here at the Eugene. The staff are very attentive, as well as helpful. My neighbors are great and respectful.

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Haven’t had that much of experience thus far as just moved in. However, I can say the apartment was found in good condition and the staff was welcoming and helpful

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Great place but elevator is really loud. Really unlike any other residential building in nyc that I’ve seen. Otherwise facilities and checking were great

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Honestly I love The EUGENE, it is so unique and gives off this vibe which belongs to youngings; the new generation. From the decoration to amenities, it is much feels of a college campus. NEVERTHELESS, everyone in the building have such warmth connections, it’s like a family. A city within a city.

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Great neighborhood and easy commute to most places in Manhattan. Love the amenities in Eugene, possibly the best gym in the city and definitely the most beautiful rooftop view in Manhattan.

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I enjoy the Eugene very much. All staff are friendly kind and helpful. As a affordable resident I feel I am treated like everyone else which is important to me. Front desk staff are wonderful.

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There are a lot of good things about the Eugene - mostly due to the friendly staff and responsive maintenance team. However, it's frustrating that there are constantly issues such as with heating, the elevators, etc.

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+: fancy building, great amenities , nice staff, good location -: some equipments like ac and window/door doesn’t work well, no parking garage

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