My husband and I moved to VIA July 2017.In that time we have had quite a few Community Directors come and go (almost all of them were horrible at their job), and now we have a whole new office staff for the past few months and THEY ARE INCREDIBLE! The Community Director and the entire VIA staff have completely done a 360 turn around with everything within the community. First off, after only a month of having the new Community Director , VIA has had a resident event and a second one is already planned, the dog feces issues are now taken seriously (new camera installed and fines to be imposed for violations), common areas are being better maintained, the issues like the dog park being disgusting/smelly are being addressed with upper Milestone Corporate management to be resolved immediately, concerns are being addressed and resolved, the office staff is SUPER welcoming, hours are changed back to what they were previously to accommodate residents, and most of all the STAFF IS AMAZING AND DOES EVERYTHING WITH A SMILE AND A GENUINE POSITIVE ATTITUDE. I find myself stopping in the office to grab my dog a treat and end up chatting with the staff for several minutes. It is nice to feel as though we aren't interrupting them and being an inconvenience when we stop in with a question or concern. HUGE shout out to maintenance who has been consistent throughout all the management changes. They are always fast to fix any maintenance requests. Crazy how you get the right people to work at VIA and you get a complete change of reviews and resident satisfaction. Hope the entire VIA staff knows that everything they are doing is not going unnoticed!