Everything is pretty nice here and love the area. The replacement of appliances when needed could be much better. Takes an awesome long time. Months.

The past few months have been a bit rough from how the property looks to property maintenance. There’s been a change since Zulema left. I’m sure it will get better over time.

San Paulo is in a great location, and the office/maintenance staff are the best. I do not like how I am charged for hardwood floors when I had no choice in the matter and the appliances here are old and an upgrade would mean another increase in my rent? The upgrades should be under management's expenses and not the renter. It makes me feel nickel and dimed.

Community seems good, my sons like the unit it feels like home but there's lot thing needed to get done around my unit and we been here 2days now and my own shower is not properly functioning. Hope they get it done soon...

The apartment is more basic than what it looks like in fancy brochure pictures. It is nicely accommodated, however the complex brags about updated and modern features which are just not present (sinks are tiny and have no sprayers, freezer has ice maker that is not hooked up and isn’t capable of functioning, tubs and counters have been resurfaced with poor quality material that wears off). The bath tubs continue to back up. We have a deadbolt we have been waiting over a month for them to come fix, service request was 7/11/19, it’s now 8/25/19. The grounds were pleasant until it became infested with rats several week ago. Management did call and exterminator, but new nest holes are still visible beyond what was sealed and rats are still being seen at night as of 8/23/19. I’ve never lived in a building that had rats, and I’ve lived in 50-100 year old Chicago apartments and never had rats. Also, in terms of the maintenance staff, either there are not enough of them and they are overworked or they do not get proper training to properly complete remedies and/or are only trained to band aid problems and move on. This, coupled with an online service request system that they seem to outright ignore. They do come out and they problem solve some of the problems, then leave, never having addressed other reported issues in the online service request. On the positive side, I do believe the front office staff does try their best to take care of residents needs. They follow up and it’s clear they are trying to take care of concerns. Often they are trying to buy time for the busy maintenance staff to get out and finish up, which shows they are team players trying to keep up with complex needs. It appears to me that there may be a lack of time or resources provided to them in order to do their job more efficiently. The complex is always introducing some new “luxury amenity,” but at this point, the management should really be focused on getting the simple day-to-day, inside apartment, issues corrected to make the community run better as a whole for residents. A luxury “door-pickup” recycling program is no good to me when it requires clear plastic bags that cannot be found at any local grocery or big box store. It’s killing me that I can’t recycle on property and this program is absolutely useless because they do not provide the clear plastic bags. There is a lot of management “pushing out programs” with very little forethought about user experience for the resident. While the apartment does indeed meet our day-to-day living needs, it has not met our expectations based on descriptions of the property. What we were led to believe was going to be a luxury rental experience is very much a frustrating and very average apartment living experience. I concede the apartments have been updated with paint, flooring, blinds, etc., but looking pretty does not make it a luxury apartment. Proper maintenance, luxury working appliances and fixtures, properly kept up grounds and amenities that residents can actually use, these are what would make it a luxury experience.

I like the layout of my apartment and having a garage. However, the other parking is terrible. I can hear everything that happens upstairs. The water pipes are extremely loud. And it takes too long for maintenance requests.

Love the complex. Very quiet and everyone that I have met has been very nice. Ladies in the office are very beautiful and very accommodating and helpful.

This is a nice apartment, but the response to requests has been slow/nonexistent, and the grounds could be kept a little cleaner. So far, neighbors have been nice. Also, all of the plumbing is pretty loud.

Have been here for less than a week ... things are good so far, still some things on work order that need to be completed, otherwise seems quiet enough, apartment is cool, still unpacking

I like living here. The location is great, near shops and hiking. Great for pets. It is close to Phoenix and Chandler but it feels like it is it's own town.

Excellent communication from staff. Nice neighborhood. I love the apartment and the view. A dedicated garage for each apartment. Just enough residents

Living here has been such an amazing experience. I work close by and the people their are super nice. I would recommend these apartments to anybody.

Had it's issues with maintenance but other than that it's a been a great place to live in. People around are respectable. It's a nice area to be in.

All and all, been a great place to live. Would recommend to anyone wanting to live on this side of Phoenix. Nice complex, great pool, many choices as far as nearby food goes.

The community is well kept and quiet. Conveniently located near shopping and dinning. There are hiking trails near by with views of South Mountain.

Great neighborhood. Lots of things to do and see. Ray is a busy road so you have to be careful. Wish there were more trees. Close to shopping.

Parking is always a problem especially when families have 3+ cars and take all the open spots. People like to let their dogs poop everywhere and not clean up after them so that’s not cool. Otherwise it’s okay here.

This is the best apartment complex I’ve had the please of staying in. The rewards program, the gym, amazing pool/bbq setup. It’s quiet and a pretty complex as well!

I've lived here for 5+ years and the rate has always been decent and the neighborhood/community is quiet. Sometimes parking can be a pain and sometimes the garbage cans get full too quickly. Other than that I like living here.

The office staff is nice but one of the biggest issues with this apartment is that there is never any parking. I’m constantly parking by the office so if you have 2 vehicles good luck also they need to do at least done renovations besides that not bad

It’s great! I enjoy the location and its proximity to the grocery store and entertainment. The property is usually quiet as well. Our unit has a great view too.

Staff is friendly and helpful. Moved from a different state and they made everything very easy to get in order before I moved. The apartment and community are great. They are very pet friendly here as well.

The neighborhood is great. I love that it’s gated. Spacious apartments, washer and dryer in unit is a plus. Hiking is available on site which makes the winters great. Pool is nice and clean too

I have been living at this community for about 6 months now and its absolutely amazing. Maintenance is fast at getting their job done and office staff are so sweet. Thank you San Paulo!

The staff could be better as well as Greystar but overall great community. I have lived here for four years and I still love it here, can't imagine leaving anytime soon!