I debated leaving a comment or review at all. I'm really not a confrontational person and try to make the best of any situation, but you since the complex seemed genuinely curious, I want to help out and give a unbiased review....to document my experience here.
I have lived in 5 states and 7 cities in the last 15 years. Many of these were living in condos and apartments. I can honestly say this has been the worst experience I have ever had. The only thing that has kept me here for the length of time that I have is the price for rent.
Since living here, I have seen management change hands numerous times, the complex change names and yet the quality has not. I've had 2 vehicle break ins (one involving a firearm of mine being stolen), I've had my mail stolen, and did my best to help alert the management to gates that were constantly left wide open for weeks at a time...allowing anyone to enter our complex.
At one point, I had multiple (back to back floods) that left standing water in my apartment for 30 days. Not an exaggeration, 30 days. The response from management was "there's nothing we can do". Additionally, I also became informed about multiple other apartments that experienced floods and after doing some research, learned that the renovations to fix them properly to ensure no mold would grow, were not done.
After living in the flooded apartment, I was moved to a "renovated" apartment. The new unit has unfinished floors, disgustingly unfinished drywall and baseboards in the bathroom, unfinished counter tops, paint scrapes, etc. Additionally, due to poor workmanship in the bathroom and holes in the walls that were not completely sealed, there was a roach infestation (again, not an exaggeration. I had to kill 8, 3 inch long roaches at once).
Up until recently, there was no enforcement of parking passes, so I was forced to park in the street on numerous occasions which I found upsetting.
Also, at one point in time, my apartment was entered to make repairs without contacting me. This was to do a repair of some sort, but I was told by the office that I would be contacted prior to...this did not happen.
Lastly, the breezeway in my building constantly has loose trash and there is no enforcement of pet clean up which simply makes the areas surrounding the buildings very uninviting.
Hope this review is insightful and helps to increase the quality of living at Sonterra Heights. It is such a great location and has so much potential to be one of the better complexes, but unless there are some pretty drastic changes, I will likely not renew my lease.
All the best.