I enjoyed living here at first- but with new management it has been extremely unpleasant. No one ever calls me back, even when I specifically ask. I was requesting a garage for about 3 weeks, no one would get back to me or get around to it or call back when they said they would. I had to physically go in to finally get what I needed. I gave them the benefit of the doubt until this- the most recent issue was when i tried to log onto my portal on Aug 3rd around 7pm to pay rent. Office was closed and it was last day to pay rent- my portal said that it was unavailable. I called the office and left a voicemail so I wouldn’t get charged a late fee because I couldn’t get on and to call me back if there were any issues. Never received a call back so I assumed it was all fine when I paid rent next morning. 2 weeks later I get a notice that I have a late fee. I called and she said she can’t remove it because I paid my rent late. I told her what happened, she said “well the portal was working.” I told her I couldn’t get on- I’m not lying, I left a voicemail with this information of what it was telling me if she wanted to just go back and listen? Why didn’t I receive a call back then? Then I asked what am I supposed to do when YOUR portal doesn’t work next time and the office is closed? She said “but it WAS working.” So basically I was told I was a liar and had to pay a $50 late fee for something that was not my fault. I learned my lesson- i guess I need hardcore evidence and to make sure my rent is paid before the office closes. So ridiculous- I have never experienced such terrible management and service with an apartment complex.