The people here are wonderful and the building is exceptional. But the one thing that kept me from giving this 5 stars is that the Guest Apartment has been taken away. When we moved here after the tornado, we were concerned about having space when our children came to visit. The guest apartment was sold to us as an option to take care of that issue. (It was a big selling feature!) Since moving in, I've tried multiple times to reserve it but it has always been booked full. Then we received the announcement that the McKenzie would be eliminating the guest apartment because of lack of use. I don't know that I believe that considering it's been booked every time I've tried to reserve it. My kids have had to sleep on floors and air mattresses when they come. Not happy with that.