Things seem to take a long time - the apartment I wanted was advertised as available immediately, but it ended up being two weeks before I got the keys; it was also two weeks after I requested a reserved parking spot before the reserved sign went up.
The staff are all very nice!
There were some cleanliness issues with my apartment at move - in. For some reason the tub can had been painted, and whoever painted it didn't clean the hair from the previous tenant out first, they just _painted the hair_. There was also a large hole in the wall of my laundry room, big enough that I was worried about my cats getting through it. That got fixed in two days tho, but the communication wasn't great. Generally, communication is iffy unless you go to the office in person, and given there's a pandemic right now, I'd rather handle things over email.
But it's a great price for the space and all units have a washer/dryer, and my neighbors are great.