I've lived here for 2 almost 3 years, and when we first moved here Nicole and Alicia handled things beautifully. Everything was always taken care of and they communicated properly, but the new or temporary people in the office need some re-training on policies and a major attitude adjustment. I understand this isn't the easiest field, but I've worked it and I would never be so callous to residents. Maintenance is stellar per usual, Gabriel is an amazing supervisor and handles every interaction with respect and explains everything thoroughly. There are two younger men, one who just started and they replicate Gabriel's same respect. I had a few issues solved within days and I am grateful they took everything seriously in a quick manner.