I lived in this community when it was first built and I loved it. I thought my experience would be the same I'd not better so I moved back. Things are totally different and I can't wait for my lease to be up so I can move. I pay over $1700 my carpet is old, my refrigerator makes noise, garbage disposal is broke again, maintenance half fixes things, my toilet runs for to long and I have to pay the water bill, the drainer on my tub is old and has molded stuff on it. I could go on and on about the issues that never get resolved. True I put in maintenance request and they come out, but they don't fox the problems thoroughly. It's as if they are told to save as much on cost as possible. For what I pay I can rent a house or at least some newer apartments

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Leasing office service needs improvement. All the help at Villas are caring. But the leasing office staff seems to be lost and always loaded with work. We've just moved here (3 weeks ago) and we are having several problems with the mail delivery system and the people at the leasing office are never of any help. We had problems with 3 out of 4 deliveries. One of them was taken by our neighbor and no one in the leasing would help us get it back. We also reported some problems in the apartament in the following 48 hours of our move in, but no one came to check them out or to get them solved, such as outlets not working, damaged blinds, remote controls to the gate aren't working and so on. The apartment is really good, lots of space... but we feel like we are on our own.

Office manager is very rude, lazy and the trash person doesn’t pick up all the trash. Also there is bugs here in the apartment. My family wants out of these apartments

Its flooded right now.... I think it's everywhere. Water stays stagnant, not going anywhere. Rain just keeps on pouring like it never rained before.

I don’t think it’s clean enough and the air vents don’t work properly leading my bill to be way too high. Hoping management will help take care of that

Phase 1 - the older apartments - seems to be left behind by the manegement. The common areas are always VERY dirty. There's not enough dog waste bag station, so there's dog poop everywhere. There's cigarrettes butts everywhere. Leaves everywhere. The trash compartment is a complete mess and gross. The gates every now and then stop functioning. The Pet Station is under repair for months. The clubhouse is closed down since September 2017. The apartment I live in has the worst quality blinds. All broken. The carpet was stained since day 1. Kitchen and WC cabinets are old and don't fully close. They showed us a completely different model apartment in Phase 2 when we were negotiating the rent. We were not allowed to see the apartment we would move in before the day of the move in. If we knew it would be this one, we would never had sign the contract.

Average. Luxury apartments are not so luxury. The maintanence is poor and so is the management. I liked it at the beginning, not any more. 1 star rating for this apartments

Was a rough start with issues that slowly are getting resolved. Bre is awesome, the service department not so much. Had to do my own pest control

I wish I could say good! Maintenance is careless!! the breezeway in my building 11000 first floor is filthy. I find dog feces on the grounds regularly even in the doggy park. The back gate has been out of order for weeks. The trash is not picked up when they say it should.

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I've had an okay experience. The office staff are nice, however certain request take awhile to get fixed from maintenance. Nice property with dog park and car wash.

The gates are always broken. My car was once broken into during the times one of the gates were broken. The walls are too thin. I can always hear my neighbors talking, playing music or their tvs. Also, I have never heard of having to provide your own light bulbs when you light bulbs go out in your apartment. That is something the apartment complex should provide.

Communication and employees are borderline. Apartment was not move in ready and it was a pain to get them to work on it. Bug issues to start. Hopefully they will clean up their front end with some more motivated people.

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I’m very unhappy with the complex. They are hVing issues with answering the phones when you cAll the office. Maintenance is not responding to issues/request

Little pricey but great access to highway. There’s a lot around with plenty activities to do. Still waiting on the activity room and yoga room.

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I used to love the villas but now not so much. Management is unprofessional and I’ve had so many issues with these apartments and not to mention they keep raising rent! I hope and pray they get better because by the end of my lease i plan on moving

Was very excited to move into the complex. It's been a year and I'm disappointed in some aspects..pleased in others....hoping my next year will be better.

There have been so many changes and there is an obvious effort to earn more money. Changes that are not expressed up front to the residents. Paying for light bulbs and higher than ever water bills are an example

I think the staff can be better towards residents. Some residents leave trash under the stairs and I think that should be addressed. The staff needs to be better at work orders.

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Villas at Shadow Creek is conveniently located by hwy 288, with a mall and shops close by. Location is great but being right by the hospital, it is not very quiet.

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I really don’t know how to feel just a month in and my only real complaint is roaches and I hate them so it’s kind of a dealbreaker with me hopefully the fix the problem

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Other than Amber, and Bri, the people in the front office could benefit from a customer service training. Now that I've lived here for a while work orders get done in a timely manner, but not quite the story when we moved in, the apartment was just not yet ready

Customer service and communication not all that great from Paula the manager. She walked away in the middle of a conversation with an attitude as if she was too busy. Perla helped me on my apartment search. She was very enthusiastic about her job and friendly. Amber was great with smoothing out the edges the day of my move in.

At this time I am not happy living here because the walls are so thin and I have two small children so I am constantly getting complaints it’s not my fault the walls and flooring was built so cheap now I’m getting complaints after pretty much paying a mortgage for an apt and I can’t live in peace.

The apartments is a family oriented and we love that. Definitely need improve in a few areas. I like the fact that they take care of the landscape also.

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My email communication stated off great. The team knew I had a special circumstance and kept me in the loop in regards to the status of my application.

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