It is very lovely and nice place! Comparing to my last apartment this one feels like the next level. Matt Spaw at the leasing office was easily the nicest and most professional person I've ever dealt with when moving. I don't think it ever took him more than hour to respond to an e-mail and he was very good about keeping us updated throughout the application process.
I can't speak to the quality of maintenance and stuff just yet, but everything outside and in our unit looks very well maintained, especially compared to what I've seen in other apartments around here (i.e. decrepit air handlers, bugs, lazy paint jobs, poorly maintained appliances, I'm sure a lot of you know the drill).
Google reviews can be very misleading, this place deserves a better average. If you see an opening here, jump on it. I don't think you can do much better in Tampa in this price range.