The application process was great and Gina was amazing. The staff with the Concierge are fantastic - Marc, John and Adam especially. My apartment is another story, it hadn’t been cleaned - the toilets, bathtub (mold) and floors were all visibly dirty. The closet shelving was falling down, the freezer was leaking and disposal broken. All have been fixed but definitely not a great first impression. Lastly, I pay for amenities and the pool has been closed when we have had two nice weekends to enjoy it. Not exactly sure what’s going on but hopefully these things can be addressed moving forward.