Van Alen
4.4 stars408 Reviews
Average Review Rating:

4.4

/5 stars

408 Reviews

ORA Power Ranking:
94

/100

Rating Breakdown:
5
199
4
141
3
51
2
11
1
6
ORA Power Ranking:
94

/100

Average Review Rating:

4.4

/5 stars

408 Reviews

ORA Power Ranking:
94

/100

Rating Breakdown:
5
199
4
141
3
51
2
11
1
6
FILTER REVIEWS
James
6 days ago
5 stars
Great room and very helpful and professional staff. During move-in, Danielle ensure all everything was in order which made the process very smooth!

Review submitted by a verified resident of the apartment community. Participating residents may receive reward points, regardless of the nature of the review, in exchange for posting a review during the term of the lease.

Matthew
6 days ago
5 stars
From leasing (Alijah, Karen, Danielle) to move in and packaging(entire concierge team, like Kevin, Janisha, Saxen, Ondia and others whose names Im forgetting ) to service, everything has been top notch. Within a 24 hour period I was helped by a member on every team and that was a Friday night to a Saturday morning!Josh today fixed my plumbing issue in under an hour which was ludicrous. It was a Saturday at like 9am which is crazy because I explicitly said it wasn’t a big deal. Kayla is a manager that seems to live in her office :) All were basically beyond good at their jobs from my long rental experience. Anywhere else I’ve lived similar services might have been provided on a longer time scale with less proficiency and those places were not short on plaudits in their own right; For example; Ohm in Manhattan, 100 Jay in Dumbo, etc. Im genuinely lazy and it is rare I bother to even write a review of anything. Just keep working here please! Thanks! Matt

Review submitted by a verified resident of the apartment community. Participating residents may receive reward points, regardless of the nature of the review, in exchange for posting a review during the term of the lease.

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Taylor
7 days ago
5 stars
Great place to live. The downtown location allows me to be able to easily enjoy everything that Durham has to offer. Plus, the amenities here at Van Alen make it such an easy place to live.

Review submitted by a verified resident of the apartment community. Participating residents may receive reward points, regardless of the nature of the review, in exchange for posting a review during the term of the lease.

Nathan
10 days ago
4.5 stars
This building is awesome! Great amenities, great service by the concierge team, and the rooms are beautiful and well-kept. The only downsides to me are the scarcity of guest parking spaces and the lack of EV chargers in the parking deck.

Review submitted by a verified resident of the apartment community. Participating residents may receive reward points, regardless of the nature of the review, in exchange for posting a review during the term of the lease.

Asa
20 days ago
5 stars
Pretty great time here in Durham. Great staff and great location. I will only ever rent with north west raven now because the process is so easy

Review submitted by a verified resident of the apartment community. Participating residents may receive reward points, regardless of the nature of the review, in exchange for posting a review during the term of the lease.

Ronan
24 days ago
5 stars
Great amenities, the kindest staff, and they truly take care of residents and the community. Plenty of building events. Very happy to be here!

Review submitted by a verified resident of the apartment community. Participating residents may receive reward points, regardless of the nature of the review, in exchange for posting a review during the term of the lease.

Haley
29 days ago
5 stars
Van Alen is the perfect place to live. Great amenities, the most kind concierge and leasing agents and great location. Very happy with our choice to live here!

Review submitted by a verified resident of the apartment community. Participating residents may receive reward points, regardless of the nature of the review, in exchange for posting a review during the term of the lease.

Jordan
about 1 month ago
1 star
My experience has been nothing shy of horrible. Living here has been a nightmare. I hear what sounds like stomping or construction above me between 11pm and 8am every day, making it difficult to get a good night's rest. It sounds like someone is pounding the floor & one night my apartment was shaking & that's just one of my issues. The employees at the concierge desk are delightful. The gates work when they want to. The doors get stuck and are tricky to open. The elevators go down nearly every time it rains heavily. There's minimal natural light in some units. When I have an issue & call the leasing office I'm always told someone will call me back & I NEVER get a callback.

Review submitted by a verified resident of the apartment community. Participating residents may receive reward points, regardless of the nature of the review, in exchange for posting a review during the term of the lease.

Jeremy
about 1 month ago
4 stars
Overall very satisfied. We had some water heater issues, and had to do some spot cleanups within the apartment. Also missing soap in some of the common areas.

Review submitted by a verified resident of the apartment community. Participating residents may receive reward points, regardless of the nature of the review, in exchange for posting a review during the term of the lease.

William
about 1 month ago
5 stars
I've enjoyed my stay here after one year. Love the location, the apartment is nice, and staff is always very helpful and responsive. My only complaint: bad cell reception.

Review submitted by a verified resident of the apartment community. Participating residents may receive reward points, regardless of the nature of the review, in exchange for posting a review during the term of the lease.

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