Overall, I have had a pleasant experience at Via.
Pros: the amenities are fine, the location is fantastic. Maintenance is very good at getting back to requests as soon as possible.
Cons: there is a lot of disjointed leadership coming from the Leasing Office. They have had a high turnover, a lack of events during the last year (I understand COVID had a big part of that, but the events dropped off altogether in the last few months), and the past few leasing agents have seemed extremely stressed whenever I stop by the office. It has been something that not only myself, but other tenants have noticed. Safety wise, the apartment does a decent job with patrolling the area but in the past, other leasing agents have dismissed break-ins and did not do enough to fix doors, blaming corporate.
Overall, it was a good experience for the last 2 years and I will miss the location. Thank you!