Apartment facilities are generally speaking nice. However, staff and management are not very friendly. Hugh turnover, very abrupt, no smiles or even a hello when you walk past.

The front desk/leasing office employees seem laughably incompetent. I don't understand how there can be so few employees for a complex so large?

Need a shipment alert system for notifying residents they have a package. Additional parking would be nice. Maintenance is really good as well as the cleanliness.

Overall it's been decent, It's very expensive and although I'm ok with that, I would expect to be able to pay my rent online but there are always issues with that.

Love the complex but unsure about safety. My car and several others had break ins recently while parked in gated garage. Nice staff and clean common areas.

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Everything has been great so far! My only complaint is that the hallway on the 3rd floor by the freight elevator is often messy (ie, left trash, pet messes, bugs etc). Problem is usually remedied in the a few days.

living at the westheimer has been an great experience. it is close to somethings and convenient to randalls...... i have enjoyed my time there but happy to go

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Been here for about a month and it feels like there's something wrong with the apartment every day, but management is always willing to help. Natalie is super amazing and will do everything in her power to make it a great place to live.

The office staff doesn't seem concerned for the residents or really engage with them when they are around. They are also not very understanding or willing to assist if it's something that would require thinking outside the box or putting in extra effort.

The building is generally clean and that staff are generally helpful with a few exceptions. The lifts are horribly slow and the gym is poorly maintained. Of the three ellipticals, only two are working, one of which has a tv which itself does not work. Of the four treadmills, one has a working tv which goes fuzzy as soon as you start running. Towels and water may or more likely may not be there.

I have lived on the property for almost 3 years. I live the location. My biggest complaint in the elevators. At least once. Week one of them is not working and they are extremely slow!

The elevators are slow or broken, gym needs to be improved. Carpets on floors are dirty. Staff is pretty nice- Bennt and Olga. Compared to other properties it's just ok.

Reply from Westheimer

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The location is great. The property could be cleaner. The garage area and the trash is nasty on Mondays and the fitness center needs to be updated.

Satisfied overall. Quiet community in a good location with plenty of food and activities around. The couple of times I have had maintenance requests they were resolved the same day.

Community is great, quality of apartments and their sound proofing could use some work the leasing office staff could not be better or friendlier. They gym is majorly slacking - TVs are always broken, machines are old (and many are often broken.) I️ like the new amazon hub.

Reply from Westheimer

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My experience has been good. The elevators continue Robb's a problem but other than that ok. The staff is helpful and friendly. I like that they will put packages in my apartment.

Reply from Westheimer

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I like the location and the price. Some issues have been with the elevators constantly needed repair. The individual floors could be kept up nicer. Some of the staff are not very nice.

Reply from Westheimer

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The staff is really nice and friendly. The office has convenient hours. Most work orders are taken care of promptly. So many great amenities.

I am happy about everything except the elevator situation. Too often it is not working or it is reserved for someone moving in or out. It is very frustrating.

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Solid place to live. There have been some bumps in the road but at least it's not haunted.

I really love my communit, the location is great, and everyone is really nice. The location is in the heart of the city, and there are so many wonderful places to venture to.

Building is generally clean and well kept - great location. Inconvenient office hours however... Overall it seems to be improving with better overall communication and added fitness classes, but there could be more... and there aren't many community perks/discounts like in other buildings.

I've lived here for a little over two months now. The location is just perfect; walking distance to restaurants, fast food joints, coffee shops and grocery stores. In general the corridors and common areas are kept clean. Neighbors are friendly and quite. The parking garage is spacious. On the other hand the community can be somehow unsafe, because the gates always break down! The gym is good, but missing some basic equipment (e.g chest bench)! Clubroom and social longe are amazing but their hours are totally inconvenient. Finally the elevators are slow and very frequently not in service because of residents moving in/out! Overall its a convientient place to live in, nice and friendly staff; if only those issues are addressed it will be a one of the best apartments around.

Overall, I am pleased. Staff is friendly and quick to help. The occasional request to assist with noisy neighbors went unheard but that's all.

Overall fairly pleased with the apartment since I moved in. Biggest negative has been the extremely slow elevators. Parking has been pretty easy.