If you need assistance with Community Rewards, you've come to the right place. We've made it easy to help yourself with our extensive FAQ section or to know who to reach out to here at Modern Message.
Community Rewards is the industry leader in resident loyalty. Designed to increase resident satisfaction, retention, and your online reputation, Community Rewards identifies those residents that love you, then activates them to promote you to their friends, classmates, or colleagues.
Tasks range from following your fan page, to spreading the word about a current promotion, to writing reviews, and each time an action item is completed, the resident earns points. Once enough points are earned, the resident receives a reward. All of the action items on the app accelerate the community’s brand awareness: Increasing overall traffic to your website, number of Facebook Likes, Facebook Shares, and positive reviews and ratings.
Resident loyalty is about making each resident feel valued. Unfortunately your onsite staff can only do so much. That's where we come in.
Community Rewards exists to maximize resident satisfaction, which we've proven directly impacts your online reputation. Investing in resident loyalty now, regardless of occupancy level, is a longterm insurance policy that will continue to pay dividends for years to come.
Not investing in resident loyalty may ultimately cost you 10x as much.
All service levels come standard with the Community Rewards Suite of applications which include the following:
Once you are under contract, you will be assigned an account manager who will personally set up your custom program and train your onsite staff prior to launching the application.
We recommend attending a training session so that you'll know how to answer any resident questions that arise as a result of Community Reward's success.
We handle all necessary resident communications, which is why we require the resident contact list during setup. We also send you material to hand out to residents in the leasing office to help spread the word.
We've also found that posting on Facebook / Twitter as well as text message help increase participation in the program.
The dashboard is your "mission control center" for all of your Community Rewards campaigns. Monitor 1 property or multiple, track referrals, resident reach, click through rates, and overall activity levels across all social platforms, and much much more. With Community Rewards "big data" is now at your fingertips.
All Reward Cards are handled by Modern Message. We notify your onsite staff each time a resident is eligible to receive a reward, then we electronically deliver the Reward Card to the resident once they arrive in your leasing office to claim it.
We notify the residents that they must go to the leasing office to ensure that they are indeed a resident.
Each resident that participates in Community Rewards will receive their own unique referral page. Whenever a potential resident submits their email address from within this page, you are notified of who sent the lead, when it occurred, and the email address of the new lead.
Community Rewards is ideally suited for properties with an existing resident base.
We provide you with a link to your program via the dashboard, as well as marketing material to hand out in your leasing office.
To maximize it's effectiveness we recommend emailing this link to all your current prospects and encouraging them to play.
Each time they play you get a like and a share through Facebook and/or Twitter, which maximizes your marketing dollars before they even sign a lease.
All Reward Cards are handled by Modern Message. We notify your onsite staff each time a prospect is eligible to receive a reward, then we electronically deliver the Reward Card to them once they arrive in your leasing office to claim it.
We notify each prospect that they must go to the leasing office because it drives foot traffic and ensures that they are indeed interested in living at your community.
Email: support@modernmsg.com
Phone: 214-238-4200